Frequently Asked Questions
The MerTails ships to all 50 United States at this time. We do not ship to Army Post Office (APO) or Fleet Post Office (FPO).
Shipping prices vary based on your location. You can gauge your shipping cost during our checkout process. We are shelling out a 10% discount off your first order when you subscribe to our ZINE, which drops each month on the Full Moon!
Answer – We accept Visa, MasterCard, American Express, Discover, Apple Pay, Android Pay and PayPal.
We are a small batch elixir company taking great care for each step of the process. Whether that be out in the woods, visiting farms, kitchen witchen’ or packing up your order, know that we are pacing ourselves to meet the demand. You can expect orders to ship out within 2-3 business days from the time your order is placed. Shipments are sent via USPS. Shipping confirmations with tracking information are sent once your order leaves our facility. Due to recent carrier disruptions, orders may experience delays in transit time ranging from 4-7 days.
No need to place an order, you can head on over to our flagship elixir bar inside of Asheville Dispensary to make your purchase! We are located @ 919 Haywood Rd., Asheville, NC 28806. We are open 7 days a week from 10am-9pm Monday through Saturday and 12pm-9pm on Sunday. If you feel like paying ahead of time and select our in store pickup option we will have your order ready for you the day of.
Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please email email@example.com with “Change My Order” and your Order Number in the subject line along with a clear description of what needs to be changed and we will do our best to accommodate requests.
We do not offer a money back guarantee. Because each of us are unique we can’t promise our products will affect everyone the same way. Please read the list of ingredients before purchasing to make sure The MerTails products are right for you. If you are unsure, consult a medical professional before placing an order. If you can’t make a decision we suggest purchasing the trio so you can experience what each formula has to offer.
If your MerTails product arrives after being damaged in transit, please reach out to firstname.lastname@example.org within 7 days of receiving the package and attach a photo of the product condition. Damaged orders will be replaced or refunded, however, we cannot guarantee refunds after 7 days.
Simply, an oxymel is a blend of vinegar and honey. The ancient Greek word oxymeli translates to “acid and honey.” Vinegar is macerated with herbs and other plants to extract their benefits over time and then is strained off and balanced with local honey to be used as medicine or enjoyed as a daily tonic. Oxymels are typically stored in cool dark places at room temperature and have a shelf life of 6 months to years. Refrigeration can extend shelf life and freshness.
A blend of solvents and extracts that are preserved without the use of heat, typically with vegetable glycerin. Shelf life up to 6 months. Refrigeration can extend shelf life and freshness.
A syrup is the marriage of sugar and water to create a sweetener that is shelf stable. Syrups are typically stored in refrigeration after opening and have a shelf life of 7 days to several months depending on the concentration of sugar and other ingredients. Refrigeration is necessary and maintains freshness.
Bitters are a blend of macerated herbs, flowers, roots and fruits that promote a well rounded flavor profile with a high note of bitter to activate the digestive juices in the stomach to aid in proper digestion of food and drink. For extraction and preservation purposes bitters are typically made with spirits, water and glycerin. Shelf life up to 3 years. Refrigeration not necessary.
The history of elixirs is rooted in alchemy during the medieval times. What was once a pursuit for the elixir of eternal life has now become more of a pursuit for self preservation and the acceptance of our impermanence. To us elixirs are essentially concentrates that are safe to consume daily and are intentionally formulated to encourage vitality with spirit and science in mind.
The MerTails consist of real herbs, flowers, roots and fruits! Free from natural flavors, sterile extracts, harsh chemicals and preservatives. We source ingredients from people we know and brands we trust. We also have a passion for wildcrafting seasonally in biodynamic regions like Appalachia, Sonora and the Carribean coast of Costa Rica.
We do our own extractions using menstruums such as local wildflower honey, apple cider vinegar, structured water and glycerin to draw out the plant constituents and volatile oils in efforts to provide you with the freshest and cleanest concentrates. We intentionally make our brews in small batches, inspired by traditional folk methodology, each month following a lunar calendar. And you best believe we whisper sweet nothings into every bottle before capping it!
While elixirs did contain alcohol back in the day, for both preservation and extraction, we are currently paving a new way for the term ‘Elixir’. The MerTails do not contain alcohol in any form. Although, we do recommend you pair our elixirs as mixers to recreate your favorite cocktail or herbal soda!
We highly recommended pairing our elixirs with spirits of your choice! In fact our suggestions are in the names of the products themselves! After much time running our elixir bars at events all over the Americas we were very inspired by bar culture and created The MerTails to give your cocktail some MER, otherwise known as Minerals, Electrolytes and Real Plants.
While our elixirs do not affect the body the same way spirits do, anything can be overconsumed and therefore symptoms can arise similar to that of a hangover. Unbalanced blood sugar, taxation on the liver and dehydration are the main culprits for most hangovers. Remember to hydrate while you are enjoying our elixirs, just as much as you would anytime else.
Our products are organic, hand harvested and ethically sourced. We are nut free, dairy free, gluten free, GMO free and beegan (some contain GMO Free Honey). Our products are processed in our own facility which is also devoid of these ingredients, so rest easy!
Two of our elixirs, Hydration MerTini & Stimulation MerKola are vegan. Relaxation MerGarita is what we consider “beegan”, meaning it contains honey.
If it’s your first time trying MerTails, start with one pour. Our serving size is one ounce of concentrate paired with ice and a base of your choice; soda water, flat water, juice, etc. Try out one at a time to find what’s right for you. We typically suggest 1-3 servings per day.
Our bodies are amerzing in that they have this capacity to metabolize and benefit from what we put in our body. There is such a thing as too much though. When we over consume our bodies can reach a point where they cannot make sense of or have any use for certain ingredients.